Whether working with existing in-house IT staff or taking care of your IT in its entirety, we have the products and services designed to provide the ultimate IT functionality. TekSurance is a comprehensive integrated suite of products, services, and protocols consisting of Securance, CloudSurance, Maintenance & Support, and Projects. It is designed to provide businesses with the required level of Security, Backup, Disaster Recovery, and Support to efficiently conduct their operations.

Securance is the first defense in our philosophy of Protection, Detection, and Mitigation. We identified as early as 2011 that relying solely on your security software to keep your information safe is an exceptionally dangerous strategy leaving you with a false sense of security. As counter-intuitive as it may seem, we have built our strategy on the assumption that it will fail and the idea that a successful cybersecurity strategy is actually a risk mitigation exercise.

Built on the NIST (National Institute of Standards and Technology) proven collection of best security products, Securance protocols were designed to provide multiple layers of protection against known threats. Because we assume each layer to only be moderately effective, we not only rely on the product but also utilize third-party tools to identify anomalies and threats as they arise. Each component of Securance is linked to a different component that handles Detection in the event that the primary system fails.

Ultimately, however, all levels of protection are subject to failure in the world of cybersecurity. Cloudsurance is our backup in the very likely event that Securance fails. It assumes the worst: a complete loss of data, site, and subsystems. What makes the system unique is the fact that we do not rely on automated systems to lull us into a false sense of security. Every server backup is checked daily to ensure the backups are, in fact, up-to-date and functional.

When it comes to backups, you could say that we have a very real issue with paranoia. We provide the software, hardware and everything in between to make sure we can recover your data in almost any event.

We value our people. We pride ourselves in hiring the best professionals in the industry. Their diverse backgrounds and fields of expertise strengthen our company and enhance the solutions we provide our customers. Teamwork fueled by strong leadership, meticulous attention to detail, and a passion for what we do, ensure our clients the highest level of professional technology and support. The fact that 360 Smart Networks has the lowest personnel turnover of any Atlanta IT company speaks for itself.

The 360 Support and Maintenance team is not a helpdesk, it’s a part of your business. We like to think of ourselves as employees in your company and we take great care to ensure that our staff is very well-versed in your systems and business model. Our engineers are trained to be courteous and helpful under all circumstances and are never incentivized for time spent on support.

We understand that no one likes spending time on the phone with support staff. We strive to fix your issue without shuffling you between engineers. We also spend the required time maintaining your systems to ensure that we head off problems before they affect you with downtime. Believing that proper preventative maintenance reduces the need for support, we have adopted sophisticated methods to minimize support calls. We track and escalate issues outside of customer hours to see how we can control time spent on support. Internally, we follow a continuous cycle of improvement. All issues are looked at on the basis that we have to solve the problem and then figure out how to prevent it from happening again.

Our Project Team is an exceptional team of engineers with the required knowledge and experience to handle almost any build required. Because we do not mix our Projects and Support Teams, our engineers are able to complete projects within budget and on time.

Once a project is completed, the new systems are handed off to our Support Team to manage and maintain. 360 Smart Networks guarantees the functionality of all our projects. This means that we will not start a project if we cannot guarantee that it will work as promised. This also means that we will only do projects for existing TekSurance clients.

At 360 Smart Networks, we provide services to organizations that utilize technology stacks that have a measurable impact on value. Value is usually derived in many different forms but may be:

• Lost productivity due to slow/down systems
• Hours being spent on IT by non-IT resources
• Issues not resolved in a timely manner resulting in lost productivity
• Incorrectly configured or non-optimal infrastructure resulting in downtime and or slowness
• Non-optimal base architecture at initial setup
• Slow response to quickly changing IT environments
• Downtime due to security events
• Bad advice and lost capital due to purchasing the wrong equipment

This means that not all types of organizations will find value in our services. Verticals that do not rely on IT to conduct business or where downtime is not as integral an issue may be better off using other IT companies that offer services not offered by 360. We measure each cost against the value-added and give our clients the cost-benefit analysis to decide on what path they want to take.

Specific verticals where IT forms an integral part of the business model and lost productivity has a real impact on bottom line, include but is not always limited to the following industries:

Architectural Design, Engineering, and Real Estate

Architectural Design Firms, Engineering Firms, Interior Design Firms, Real Estate Developers, Real Estate Management, Commercial Build-Out Firms, and Commercial Furniture Companies all rely heavily on top-tier hardware and a high-functioning network to provide them with the tools for success. Their IT company needs to be forward-thinking and ahead of the technology curve to give them the edge over their competitors and to give their clients confidence in their competence.

Software such as AutoCAD, Revit, BIM programs, and various 3D modeling programs all present their own unique hardware challenges while plotters, multi-location firms, and need for remote access for large files present constant network challenges. 360 Smart Networks in the Atlanta IT company for that job.

­Medical and Professional Services

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Medical Practices, Accounting Firms, Law Firms, Insurance Companies, Insurance Brokers, Financial & Wealth Management, PR & Advertising Firms all need an IT company that has proven experience with HIPPA Compliance, CIPC Compliance, PCI Compliance, Remote Access, Accounting Software, Cyber Security and Risk Management, and CRM Systems. 360 Smart Networks is one of the few Atlanta IT companies to understand these unique challenges and the risks non-compliance presents.

Industrial and Manufacturing

International Manufacturing, Warehousing, Wholesales, Distribution, Mining Support, and Environmental Planning… ERP Systems, GIS Systems, Fleet Management, CAD/CAM Systems, 3D Printing, Barcoding Systems, and Shipping Systems

Whether working with your in-house IT team or supporting your IT architecture entirely, 360 Smart Networks is the Atlanta IT company that will supply the services, systems, and guidance you need to move your vision forward.